Case studies

The Hampshire Health Record is a local electronic health and social care record, which helps underpin better clinical decision-making, and which can also be used to analyse the needs of groups of service users.

Leicestershire County Council has worked with its partners to improve service delivery by safely and effectively sharing appropriate information about families. The IISaM project has undertaken a full case study of the service, and you can find all the materials on this page, including:

  • Liz Clark, Assistant Director for Information and Technology at Leicestershire County Council, provides an overview of the Multi Agency Information Sharing Hub. (Video of 2 mins 45). Not able to watch? There’s a transcript too.
  • A full written case study of the MASH, up to launch.
  • A single page summary of the MASH’s progress to date.
  • A case study of the evaluation of the MASH, establishing costs and benefits and outlining future plans.
  • The list of questions used to interview stakeholders, as part of that evaluation.

Children’s centres throughout Greater Manchester wanted to promote earlier engagement with pregnant women and new families but they did not know who they were or how best to access the information. Building on existing work done by Pennine Acute Trust, processes were developed to share electronic ante-natal data, and paper-based post-natal data. Contact details of those responsible for ensuring the appropriate sharing of information were also secured, and information is now flowing. The case study includes data flow diagrams, the Pennine Acute Trust procedures, and the information sharing protocol/agreement.

Leicestershire County Council’s Children and Young People’s Service developed a new way of asking young people for consent for their information to be shared, in order to coordinate the services offered to them. The process followed the principles developed by IISaM; this case study highlights the importance of getting information governance professionals and service professionals to share their expertise, to improve communications with service users.

Leicestershire County Council worked with its partners to review their existing partnership arrangements. This was to help make sure that the governance enabled them to agree and implement actions, in order to meet the challenges of working together and sharing information. The governance review asked “What are we trying to achieve?” and “What is the capacity of each member to contribute to our aims?”. The changes that resulted from understanding the answer to those questions have placed the partnership on a firm footing to undertake new and innovative projects, such as the Multi Agency Information Sharing Hub (MASH).

Information sharing doesn’t always have to involve sharing personal or sensitive information; sometimes services can be improved by sharing anonymous or aggregated data sets. The Department of Health has provided advice and guidance to hospital Accident and Emergency departments on how to share anonymised information with Community Safety Partnerships, picking up an approach pioneered in Cardiff. Partnerships can then use the evidence to decide how best to tackle violence. The case study includes links to guidance from the Department of Health and College of Emergency Medicine; action planning and partner readiness tools; case studies, evaluation of the model and a link to an e-learning module for staff both within and outside the NHS.

Melton Borough Council has recently moved into a building in the centre of town, co-locating council staff alongside colleagues from the County Council, the local NHS trust, the local probation trust and Voluntary Action Melton and Leicestershire. This short case study, produced by Leicestershire County Council, outlines the work undertaken by partners to develop shared processes, procedures and guidance, and to undertake shared training on information handling. These steps have helped to develop a joint approach to information management and information sharing in a co-located environment.

Greater Manchester Police, along with other relevant agencies have established a “fusion hub” to combat organised crime and overall reduce gangs and youth violence.

A Trauma and Injury Intelligence Group (TIIG) is at the hub of an effective partnership in which data is shared and feedback provided between community protection agencies across the North West.

Have a case study you’d like to share? Contact the project team.